About the policy
By using the website, you consent to our collecting, using and disclosing of such information in accordance with this Policy, strictly for the purposes stated hereunder and any other purpose that is specified or self-evident at the time any specific information is collected.
If you do not agree with anything in this Policy, you must stop using the website.
Collection of your Personal Information
If you are making an account on our website or purchasing something on our website or store, we must collect information to process, invoice and ship your order and to provide customer service and that information may include Name, Phone Number, Email, Shipping and billing address, credit card information, login information and banking information.
Use of Personal Information
We may use your personal information to:
- Provide customer service
- To give access to and use of online account
- Processing the order
- Send you invoices
- Processing of payment
- Shipping or return of a product
- To send you marketing communication
- To meet legal and regulatory requirements
- Administer our website
Disclosure of personal information
We will disclose personal information only to trusted third parties and to carry out the specific purposes for which it was collected at the time of collection. We may also disclose personal information to comply with applicable laws and regulations or lawful request for information we receive, or to protect our legitimate interests or assert our rights. We may disclose personal information to third parties who provide services “Service Providers” on our behalf. We may use service providers to deliver the product, to process the payment, for marketing communications, to host our website, perform certain features and data analysis to better understand our customers, trends and statistics. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us and we don’t authorize them to use that information for their own purpose. Some service providers we use may also be located outside of Canada.
Our website may contain links to other websites such as suppliers of products that we carry. We are not responsible for the privacy practices of such websites. We cannot protect your information if you provide it to one of the sites we are linked to. In order to improve the quality of our services, we may collect non-personal information when you visit our website by using cookies. A cookie is a small, non-executable program that website places on your device’s hard drive. These files are useful to identify your device, gather and remember the choices and preferences made with it and monitor which web pages are being visited using the same device. A cookie in no way gives us access to your device or any direct personal information. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
When you provide us information through website, phone or email, we may ask you if we can use the specific information to send you marketing communication regarding products, services, trade shows, training, vendors, regarding updates for your orders and invoices. We will only use your email for these purposes with your consent. If you wish to withdraw your consent for marketing communication, please contact us or click the unsubscribe button at the bottom of email communication.
Access to Personal Information
You have rights to access, update and modify the personal information we may have collected from you. If you believe that the information, we have about you is incorrect or to access your personal information we have about you, please contact us.
We are committed and take reasonable precautions to protect your personal information against being inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, please note that no method of transmission or storage electronically is ever completely secure. We therefore cannot guarantee complete protection, only our commitment to protect your personal information as described herein.
Updates to the Policy
We reserve the right to update this Policy at any time by posting it on this website. You should check this page occasionally to ensure you are familiar with any changes.